REFUNDS

Still have questions? Reach out anytime.

Pickup/Delivery
Standard menu orders ordered through ny.solidwiggles.com can be cancelled for a full refund up until 48 hours before Pickup/Delivery date [ie. An order for Friday can be cancelled up until 11:59p Wednesday].
Within 48 hours, all standard menu orders can be rescheduled.
Shipping
Standard menu orders ordered through shipping.solidwiggles.com can be cancelled for a full refund if they have not shipped yet.
Pickup/Delivery
Manual orders placed with orders@solidwiggles.com can be cancelled for a full refund up until 3 days prior to Pickup/Delivery.
Shipping
Manual orders placed with orders@solidwiggles.com can be cancelled for a full refund up until 3 days prior to Ship Date.
Pickup/Delivery
Custom orders placed with orders@solidwiggles.com can be cancelled for a full refund up until 10 days prior to Pickup/Delivery.
Shipping
Custom orders placed with orders@solidwiggles.com can be cancelled for a full refund up until 10 days prior to Ship Date.

If any of the items in your order are missing/damaged, we will issue a refund for the cost of those specific pieces (not including delivery fee).
If your order arrives fully damaged, we will issue a refund for the cost of the product and the cost of delivery.
If your order arrives partially damaged, we will issue a refund for the cost of the product (not the cost of shipping).*
If your order arrives fully damaged, we will issue a refund for the cost of the product and the cost of shipping.*
If your order is delayed because you were not home to receive it/sign for it, please contact us immediately as we can try to have it redelivered the same day.
*We are not responsible for refunding an order that has been delayed because you weren’t home to receive it.